Bill Cushard

Bill Cushard
Head of Training


Sarah E. Brown

Escaping Ad Hoc Hell

How to Develop Your First Software Training Course

So, you have been asked to develop the first "real" software customer training course for your customers, but you have never really creating training before. Sure, you've attended training courses, you have spent many hours "training" customers on your product, but that was just doing a conference call and showing customers how to use your product. This has been working fine, but now your product is gaining traction, sales are increasing, and large enterprises are buying it. Your enterprise customers are asking (demanding) training. They expect real training. And now, multiple customers want training in the same week, you don't have any materials, and you are the only one doing training. Too late to say no because sales has already promised training.

The fire-drill begins.

We created this webinar, as a supplement to a book we wrote called Ad Hoc Hell: A ServiceRocket Guide to Developing Your First Software Training Course for anyone at an fast-growing, early stage enterprise software company who has been asked to train customers and develop training programs, but who has never really done it before. 

The process can be daunting, so we intended to demystify it.

In this webinar, you will learn to:

  • Conduct a training needs analysis and prioritize your list of courses based on business and customer needs.
  • Create a design document using the elements of an effective software training course.
  • Develop the right content that is the most effective means for teaching what your course needs to cover

At the end of this webinar, you will have the tools to develop your next software training course, and the confidence to do so.


Can't wait to escape Adhoc Hell? Download the Free Book!

Join the Webinar

Recorded Tuesday, April 26