Proper customer education is required to drive the correct use of your product, and ultimately, the level of adoption that is required for a customer to achieve the goals they identified during your sales cycle with them. Although optimizing customer training and education processes is not the only component required to make a customer successful, it is a critical piece to the puzzle, without which delivering desired customer outcomes would not be achievable.

Customer Success managers know customer training plays a crucial role in a successful customer engagement. Gainsight Head of Training Dave Derington and Learndot Product Manager Jesse Miller discuss Customer Success approaches to Customer Education, with practical tips for leaders who need to build and scale training programs to enable Customer Success.